Privacy policy

PRIVACY POLICY - As of September 10, 2024

This Privacy Policy covers how ShipStars Inc. (“We/Us/Our”) collects, uses, discloses, and protects your information when you visit our website at www.shipstars.com or any other media form, media channel, mobile website, or mobile application related or connected to us (collectively, the “Site”). If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

COLLECTION OF YOUR INFORMATION

We may collect information about you in several ways including:

Personal Data

Personally identifiable information, such as your name, email address, and telephone number that you voluntarily give to us or when you choose to participate in various activities related to the Site. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site.

Derivative Data

Information our servers may automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

We may collect certain details about your payment method when you make purchases on our site. The details might include payment card number, brand, and expiration date. We store very limited, if any, financial information. All financial information is stored by our payment processors, and you are encouraged to review their privacy policy and contact them directly should you have any questions.

Data From Social Networks

If you connect your account to our social networking account, or interact with us using social media, we may collect user information from social networking sites, such as Facebook, or Twitter. This may include your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts. Please note that we have no control over how the social networking sites may collect and use your personal data, and we encourage you to review their data privacy and retention policies separately.

Mobile Device Data

If you access our Site from a mobile device, we may collect certain types of device information such as your mobile device ID, model, and manufacturer, and information about the location of your device.

SMS Data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Third-Party Service Providers

We may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

USE OF PERSONALLY IDENTIFIABLE INFORMATION

“Personally Identifiable Information” (“PII”) means information that can be used on its own or with other information to identify, contact, or locate an individual (e.g., Customer or Seller), or to identify an individual in context. This includes, but is not limited to, a Customer or Seller’s name, address, e-mail address, phone number, payment details, purchases, cookies, digital fingerprint (e.g., browser, user device), IP Address, geolocation, or Internet-connected device product identifier.

We may import, transmit, store, and process PII information as necessary to execute our services to you. You acknowledge that we may use PII data associated with your orders for internal software development, testing, and quality control purposes, which may include 3rd party integration testing. You acknowledge that we may use PII data for internal reports, both detailed and aggregate. Aggregates derived from your PII that anonymize the data may be used with other aggregates for internal purposes only. Should we provide any such report to you and you opt to send it to a third party, you acknowledge that we have no liability or responsibility of maintaining data compliance once that transmission has left our systems.

You acknowledge that we may transmit PII to a 3rd party service, such as a shipping carrier, as part of delivering our services to you. We provide you with various information systems that you may access as part of our service. It is your responsibility to use them in the correct, documented manner and we are not responsible for incorrect use of our software and associated platforms. It is your responsibility to manage and protect and access keys, passwords, and other security tokens that give you access to any of Our software systems and platforms. It is your responsibility to comply with any data protection policies from your vendors, platforms and local laws should you transmit any data or files to us that contain PII. We offer communication channels that are used to deliver our services and you acknowledge that transmitting or uploading any data or files into these services is authorization that those systems may process and use your associated PII data.

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If We believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers 

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, marketing assistance, and other services.

Marketing Communications

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en. With your consent, and as permitted by law, we may share your information with other third parties for marketing purposes.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.

TRACKING TECHNOLOGIES

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When You access the Site, Your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting You to accept or decline cookies on an individual basis.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. In such a case, we will provide you with the ability to opt out of the tracking technology used by this software.

Website Analytics

We may also partner with selected third-party vendors to allow tracking technologies and marketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track your use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors.

You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third party vendors. However, if you do not want any information to be collected and used by tracking technologies, You can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool. You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

THIRD-PARTY WEBSITES

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once You have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, You should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect Your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we may respond to such DNT browser signals.

OPTIONS REGARDING YOUR INFORMATION

Account Information

You may at any time review or change the information in your account or terminate your account by contacting us using the contact information provided at the end of this Privacy Policy.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by contacting us using the contact information provided at the end of this Privacy Policy. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Site you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

SHIPSTARS INC
7121 N. Austin Ave., Niles, IL 60714
+ 1-206-813-5000
support@shipstars.com