We are just a humble team of dreamers that believe shipping
doesn’t need to be painful. We spent many years in gaming and technology industries where we learned that customer service isn’t just a plus, it’s the difference between success and failure. We’re here to share what we’ve learned and help make things easier.

The short answer is we will get your products to wherever they need to be. We also design custom packaging, inserts, and most anything you can think of that goes with or around your products. This is how we Deliver the Whole Package.

Because we give a ship. The longer you've been in business, the more you understand how much service matters. We will always hear you out and do right by you. More importantly, we make it easy for you to hold us accountable by not trapping you in lengthy contracts. This means we must constantly impress you with stellar performance.

We will not force you to work with us because we want you to trust us. This is why we do not make you sign long term contracts.

We may not be the cheapest, but we are honest. Honesty has a price.

For most 3PLs, service begins when your goods arrive at their warehouse, and stops once they leave. This is where ShipStars is different. We will present you with a full set of onboarding solutions that includes package design, and fulfillment optimization. You will never feel like you are on your own, even if you are expanding your business to the other side of the world. This is what we refer to as "Delivering the Whole Package".

Storage fees are based on three factors: number of SKUs, the space your products take up, and the length of time they spend in our warehouse. The cost for all storage units your items require are calculated on the 1st of the month. If any new inventory arrives during the month, we will calculate and prorate the required storage space.

Over 90% of shipments will be checked in and entered into inventory within 48 hours of receipt. You will be able to track the status of the inventory in real time.

We do not offer temperature controlled storage at this time. We may expand our facilities to include a new warehouse with cold storage at a later date.

No, you may not, unless you bring us pizza. Due to safety regulations, all visits to our warehouse facility must be prearranged with our team ahead of time. Please reach out to us with any other questions.

Absolutely! You can choose to receive order tracking links via email, or you can access them from your account portal at any time.

We stock a variety of common sizes for single walled boxes and poly bubble mailers. You will be able to select your preferred packaging type during your onboarding. If you already have your own, we will be more than happy to use it for a small fee. Please note that storage fees may apply to your packaging, as it will occupy space in our warehouse.

Transit times vary depending on the shipping method used and how far the destination is from our warehouse which is located in the Greater Chicago area.

Growing your international presence is a very fulfilling experience. Obviously there are registration and VAT requirements you must adhere to. There are also country specific nuances that could make your experience difficult. We’ve been there and done that, and are ready to help.

No, the cost of using any software that we provide is factored into our fulfillment prices.

Absolutely. We will provide you with fully transparent quote without secret phone calls and off record conversations, so that you're not surprised when the bill comes.

Yeah, and you remember what happened the last time you used the cheapest mechanic. We decided to make a simple fee structure without hidden charges. What you see is what you get. All of our minor fees are bundled into our base service charges. Many other companies love to sneak in small fees and nickel and dime you to death after getting you to sign up. We do not agree with that business model.

We can help you design and source production for custom boxes, bubble mailers, and almost any other type of custom packing available. Please note that mass production requires a certain MOQ (Minimum Order Quantity). MOQ's are often several thousands of units produced per production run.

We can do it all!  Business cards, logos, custom inserts or fliers. You have an idea? We can put it into action.

We have experienced shutter clickers on staff who can take professional pictures of your inventory. Contact us for pricing.

Your Kickstarter products can be stored in our warehouse, kitted as per your needs, and shipped in a timely manner when it's time to fulfill.

We can SKU your inventory or assist you in any reasonable requests like bundling merchandise. We charge $45/hour for these types of custom projects and will give you a transparent estimate as to how much the project will cost.